Shipping

Top of the World ships via Canada Post for online orders and might require a signature upon delivery (to ensure you receive your package). Shipping rates subject to change without notice. Oversized and unique items are not subject to our normal shipping rates and will be quoted for customer approval prior to processing your payment.

Deliveries within Canada: 
$1.00 - $99.99 (before tax)         $15.00 CAD
$100.00 and up (before tax)            FREE
Snowboard or Large Purchase - Canada Only         $25.00 CAD

***SHIPPING ON SNOWBOARDS ONLY AVAILABLE WITHIN CANADA***
ORDERS PLACED FROM OUTSIDE OF CANADA WILL NOT BE PROCESSED.

Deliveries to the U.S.:
$1.00 - $50.00 (before tax)         $21.00 CAD
$51.00 - $300.00 (before tax)     $30.00 CAD
$301.00 and up (before tax)       $40.00 CAD
All U.S. orders will be shipped via Canada Post.
Deliveries to the Europe:
$1.00 - $149.99 (before tax)         $60.00 CAD
$150.00 and up (before tax)     $120.00 CAD
All European orders will be shipped via Canada Post.

Order Processing & Ship Times:
Received:

All orders are reviewed by our Customer Service department the next business day (Monday through Friday).

Processed:

If all of the items ordered are available and in-stock, Customer Service will process your order and prepare it for shipping, generally within 5 business days of receiving your order. However, if your items are not in-stock or immediately available at the time of your order they will need to be transferred in from our retail locations which could add up to 5-10 additional business days to your delivery.

Payment:

Your credit card will be charged at time of order submission.

Shipped:

You will be notified via email once your order has been shipped. Please allow 5-10 business days for delivery of your order. A tracking number will be provided to you.
If you need your order sooner, please contact our Customer Service Desk at: 613-237-4797 ext 24

International Deliveries:

We currently only ship to a select number of European countries. International customers must allow 7 to 12 weeks for delivery and will not receive a tracking number with their order since Canada Post is unable to offer tracking options for international packages. Some items are not available for international sale (snowboards, misc. large items) since their size would make it extremely costly and very difficult to ship. Top of the World is not responsible for lost or damaged items during shipping.

Online Return Policy

We are proud of our products and want you to be completely satisfied with your purchase.  We will gladly provide a merchandise exchange for your order within 30 days of receipt.  We stand by our products for quality and workmanship however, for hygienic reasons, we cannot accept returns on a product that is not in its original condition and packaging which includes anything that has been washed or used.

Please Note:  All items returned to Top of the World will be shipped prepaid by the customer.  Feel free to contact us if you need to be advised on the best method of shipping.  Goods shipped back to Top of the World outside of Canada may incur extra duties and taxes.  If you have any questions regarding the above, please call 613-237-4797 ext 21 Monday to Friday 9am to 4:00pm EST or email us at: info@topoftheWorld.com.

Returning Merchandise Purchased Online by Mail: 
To exchange or return merchandise, just email us at info@topoftheworld.com and indicate the reason for exchange. We will contact you with return approval and instructions. Please see below for mailing instructions.

Please allow a minimum of 14 days for us to receive, inspect legitimacy and process your return.  If the item(s) to be returned are deemed acceptable and in line with our return policy we will exchange the product for one of equal value including any taxes you were charged but excluding ANY delivery charge(s) including any extra duties or fees.


Return Packages to, (using your postal service):
Top of the World - Online Sales
158 Rideau St.
Ottawa ON
Canada
K1N5X6