Shipping & Return Policy
Return Policy
The store at 581 Bank St. is now closed and no longer accepting returns on any purchase. Additionally in store pick up is now longer available. Any warranty issues or claims will now have to be directed to the manufacturer.All returns or warranty issues related to Top of the World collections will be handled on a per purchase basis. Please contact info@topoftheworld.com for any Top of the World product issues or return authorization.
Shipping
Top of the World ships via UPS, Dicom, Fed-Ex, Purolator and Canpar for online orders and might require a signature upon delivery (to ensure you receive your package). Shipping rates subject to change without notice. Oversized and unique items are not subject to our normal shipping rates and will be quoted for customer approval prior to processing your payment.
Deliveries within Canada (some provinces excluded):
$1.00 - $149.99 (before tax) $15.00 CAD
$150.00 and up (before tax) $20.00 CAD
Snowboard or Large Purchase - Canada Only $40.00 CAD
Deliveries to Maritimes, Alberta and British Columbia:
$1.00 - $149.99 (before tax) $20.00 CAD
$150.00 and up (before tax) $25.00 CAD
Snowboard or Large Purchase - Canada Only $40.00 CAD
Deliveries Northwest Territories, Nunavut, Yukon:
$1.00 - $149.99 (before tax) $35.00 CAD
$150.00 and up (before tax) $35.00 CAD
Snowboard or Large Purchase - Canada Only $60.00 CAD
SHIPPING ON SNOWBOARDS ONLY AVAILABLE WITHIN CANADA
ORDERS PLACED FROM OUTSIDE OF CANADA WILL NOT BE PROCESSED.
Deliveries to the U.S.:
$1.00 - $50.00 (before tax) $21.00 CAD
$51.00 - $300.00 (before tax) $30.00 CAD
$301.00 and up (before tax) $40.00 CAD
All U.S. orders will be shipped via Canada Post.
Deliveries to the Europe:
$1.00 - $149.99 (before tax) $60.00 CAD
$150.00 and up (before tax) $120.00 CAD
All European orders will be shipped via Canada Post.
Order Processing & Ship Times:
Received:
All orders are reviewed by our Customer Service department the next business day (Monday through Friday).
Processed:
If all of the items ordered are available and in-stock, Customer Service will process your order and prepare it for shipping, generally within 2 business days of receiving your order. However, if your items are not in-stock or immediately available at the time of your order they will need to be transferred in from our supplier locations which could add up to 5-10 additional business days to your delivery.
Payment:
Your credit card will be charged at time of order submission.
Shipped:
You will be notified via email once your order has been shipped. Please allow 5-10 business days for delivery of your order. A tracking number will be provided to you. If you need your order sooner, please contact our Customer Service Desk at: 613-237-4797.
NOTE: Your order will be insured by the courier for a maximum value of $100.00, any lost or stolen orders are not the responsibility of Top of the World and all insurance claims etc. are the responsibility of the purchaser and the courier. Top of the World is not responsible for lost or damaged items during shipping.
International Deliveries:
We currently only ship to a select number of European countries. International customers must allow 7 to 12 weeks for delivery and will not receive a tracking number with their order since Canada Post is unable to offer tracking options for international packages. Some items are not available for international sale (snowboards, misc. large items) since their size would make it extremely costly and very difficult to ship. Top of the World is not responsible for lost or damaged items during shipping.